Shipping policy

At kidoos.store, we strive to deliver your order quickly and reliably across Pakistan. Please review our shipping policy below to understand how your package is processed, dispatched, and delivered.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday through Saturday, excluding public holidays).

  • Orders placed on Sundays or public holidays will begin processing on the following business day.

  • You will receive a confirmation message via SMS or WhatsApp (+923135177410) once your order has been dispatched.

2. Shipping Costs & Delivery Timeframes We deliver to all major cities and rural areas across Pakistan using trusted domestic courier partners.

  • Standard Courier Delivery: Delivered within 3 to 5 business days after dispatch.

  • Shipping Fee: Flat shipping charges range between PKR 200 and PKR 500, depending on your delivery location and the total weight/size of your order. The exact shipping charge is calculated and displayed clearly at checkout before you finalize your order.

3. Cash on Delivery (COD) & Verification

  • Cash on Delivery (COD) is available for all orders within Pakistan.

  • To ensure smooth delivery and prevent failed dispatches, our team may contact you via WhatsApp or phone call to confirm your order details and delivery address prior to shipping.

4. Tracking Information

  • Once your parcel is handed over to our courier partner, you will receive a tracking ID via email or WhatsApp.

  • You can use this tracking number on the courier company’s website to follow the real-time status of your delivery.

5. Delivery Issues & Delays

  • Incorrect Address: Please double-check your shipping address and contact number during checkout. kidoos.store is not responsible for delayed or failed deliveries caused by incorrect or incomplete address details.

  • Unforeseen Delays: While we strive to meet all delivery timelines, occasional delays may occur due to extreme weather, road blockages, courier operational issues, or national holidays. We appreciate your patience in these instances.

  • Refused Parcels: If a parcel is returned to us due to customer unavailability or refusal to accept COD parcels without valid cause, future orders may require advance electronic payment.

6. International Shipping

  • Currently, kidoos.store operates exclusively within Pakistan. We do not offer international shipping at this time.

7. Contact Us If you have any questions or concerns regarding your order's delivery status, feel free to reach out to our support team:

  • Store Name: kidoos.store

  • Email: ahmadzahid108108@gmail.com

  • Phone / WhatsApp: +923135177410

  • Operating Hours: Monday – Saturday (10:00 AM – 7:00 PM PKT)