Refund policy

At kidoos.store, customer satisfaction is our top priority. If you or your child are not entirely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

1. Return Timeframe & Eligibility Criteria We offer a 7-day return window starting from the date you receive your order. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags, parts, and user manuals intact.

  • Proof of purchase (such as your order confirmation email or invoice) is required.

2. Non-Returnable Items Certain types of goods cannot be returned for health, hygiene, and safety reasons:

  • Personal care items or products designed for intimate use.

  • Clearance or promotional items explicitly marked as "Final Sale".

  • Products that show obvious signs of use, customer damage, or missing components not due to our error.

3. Damaged, Defective, or Incorrect Products We take quality control seriously. If you receive a product that is damaged during transit, defective, or incorrect:

  • You must report the issue within 24 hours of delivery by emailing ahmadzahid108108@gmail.com or sending a message on WhatsApp at +923135177410.

  • You must provide your order number, a brief description of the issue, and an unboxing video or clear photos showing the damage or defect.

  • Once verified with our fulfillment center, we will immediately process a replacement at no extra charge or issue a full refund.

4. Exchanges If you wish to exchange an item for a different color, model, or variant:

  • The fastest way to ensure you get what you want is to return the original item following our return process.

  • Once your return is accepted, you can make a separate purchase for the new item.

5. Return Shipping Costs

  • Defective or Wrong Items: If the return is due to a product defect or an error on our part, kidoos.store will cover 100% of the return shipping costs.

  • Change of Mind / Standard Returns: If you are returning an item due to a change of mind, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

6. Refund Process & Timing

  • Inspection: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

  • Cash on Delivery (COD) Refunds: For orders paid via Cash on Delivery, refunds will be issued via JazzCash, EasyPaisa, or Direct Bank Transfer within 3 to 5 business days after the returned item is inspected and approved.

7. Contact Us For any questions regarding our Return & Refund Policy or to initiate a return, reach out to us:

  • Email: ahmadzahid108108@gmail.com

  • Phone / WhatsApp: +923135177410

  • Operating Hours: Monday – Saturday (10:00 AM – 7:00 PM)